๐Ÿงช Eval infrastructure is the real moat for AI products

PM AI Evals
(2026 Edition)

5 eval layers and 5 rules for PMs shipping AI products.

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5 Eval Layers

1.

Golden dataset โ€” small, curated, hand-labeled set; regression test every change

2.

Synthetic evals โ€” generated test cases covering edge modes

3.

LLM-as-judge โ€” another model grades outputs against a rubric; fast but biased

4.

Human review โ€” periodic expert audit; costly but grounds reality

5.

Online metrics โ€” real user outcomes; the ultimate check on offline evals

5 Rules

1.

Every prompt change is a code change โ€” version it, eval it, review it

2.

Offline evals must predict online outcomes or they're noise

3.

Track drift โ€” model vendors update silently; your quality shifts without warning

4.

Budget eval time like test time โ€” aim for 10โ€“20% of PM + eng cycles on evals

5.

Never ship on vibes โ€” 'the demo looks good' is not an eval

FAQ

What's the biggest eval mistake PMs make?

Relying only on anecdotal testing ('it worked when I tried it') instead of systematic evaluation. AI products fail probabilistically โ€” meaning they can work 9 times and break the 10th. Without a golden dataset and regression testing, you don't know you've regressed until users tell you. By then trust is gone.

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