👗 Fashion is the hardest category in e-commerce

PM Fashion Tech
(India Edition)

5 dynamics and 5 metrics for fashion tech PMs.

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5 Dynamics

1.

Size and fit is the biggest return driver — try-before-buy is the holy grail

2.

Visual search beats keyword — users upload pictures, not queries

3.

Returns kill margin — RTO on fashion runs 30–40%

4.

Seasonality drives inventory risk — get it wrong, margins evaporate

5.

Influencer-led discovery compresses the funnel

5 Metrics

1.

Return rate by category and price band

2.

Fit-related return rate

3.

Visual search adoption

4.

Repeat rate at 90 days

5.

Wishlist-to-purchase conversion

FAQ

Why are fashion return rates so high?

Because buyers can't try online. COD users treat orders as try-at-home; 30–40% of fashion orders return in India. AI-powered fit recommendations have shaved a few points, but the gap between physical and digital trying is structural. Category-winning products absorb returns as a cost of doing business.

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